Frequently Asked Questions
We’ve compiled the most common questions our users ask. Whether you’re considering DigiBlocks for your website or you’re already using our plugin, you’ll find detailed answers below.
If you have further questions, feel free to reach our DigiBlocks contact for assistance.
Is there a trial version available?
Yes! DigiBlocks has a free version available on the WordPress plugin repository. You can download and use it to access a comprehensive collection of blocks at no cost. When you’re ready to unlock advanced features and pro-exclusive blocks, you can seamlessly upgrade to DigiBlocks Pro. The free version is a great way to experience the core functionality before investing in the premium features.
What is your refund policy?
We offer a no-questions-asked 14-day money-back guarantee. If you’re not completely satisfied with DigiBlocks Pro, simply contact our support team within 14 days of purchase for a full refund.
Is this a one-time payment or a subscription?
DigiBlocks Pro licenses are valid for 12 months. During this period, you’ll receive:
– All plugin updates and new features
– Priority technical support
– Access to our knowledge base
– Security patches and improvements
After 12 months, you can choose to renew your license to continue receiving updates and support. If you decide not to renew, the plugin will continue working, but you won’t receive new updates or support.
– All plugin updates and new features
– Priority technical support
– Access to our knowledge base
– Security patches and improvements
After 12 months, you can choose to renew your license to continue receiving updates and support. If you decide not to renew, the plugin will continue working, but you won’t receive new updates or support.
Do you offer lifetime licenses?
Currently, we don’t offer lifetime licenses. All licenses are annual subscriptions that include updates and support. This model allows us to continuously improve the plugin and provide high-quality support.
Can I upgrade my license?
Yes! You can upgrade your license at any time and only pay the difference. Upgrades increase your activation limit, but maintain the same expiration date as your original license.
Is DigiBlocks compatible with my theme?
DigiBlocks is designed to work with any properly coded WordPress theme that supports the block editor. We’ve extensively tested it with popular themes like Divi, Astra, OceanWP, Kadence, GeneratePress, and many others.
Do I need coding knowledge to use DigiBlocks?
No coding knowledge is required! DigiBlocks is designed to be user-friendly with intuitive controls. All blocks come with comprehensive styling options and visual controls that make customization easy for users of all skill levels.
Will DigiBlocks slow down my website?
No. DigiBlocks is built with performance in mind. CSS and JavaScript files are only loaded when blocks are actually used on a page, ensuring minimal impact on page load times. The plugin follows WordPress best practices for optimal performance.
What kind of support do you provide?
We offer support Monday through Friday, with an average response time of under 24 hours. Pro users receive priority support with faster response times and dedicated assistance.
What happens if I deactivate the plugin?
Your content created with DigiBlocks will remain on your website, but the blocks will lose their styling and functionality. We recommend keeping the plugin active to maintain your designs. Your block configurations and content are stored in your WordPress database.
For Other Questions,
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Our VIP-exclusive support service is only available for customers with an active DigiBlocks Pro license. This premium service includes priority issue resolution. For all other inquiries, please fill out the form above.
